Shipping / Returns / Delivery

 

    1. Where do you ship?

  • We currently ship across India
  • Please check shipping availability by entering your pin-code during checkout

    2. When will my order ship and how long will it take to arrive?

  • After the order is confirmed, we dispatch your order within 1-2 working days.
  • Once the order is dispatched, we will send you the tracking number along with estimated delivery date.

    3. Can I make changes to my order once it has been placed?

  • If you have made any error while placing your order or need to make any changes to your order, please email us at care@thefaceshop.in at the earliest. We will take all efforts to ensure that the correct order is delivered to you.

    4. How do I check the status of an order?

  • Once we have dispatched your order, you will receive an email with tracking information so you can easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your ‘junk’ folder.
  • You can also go on our website thefaceshop.in and put in your order number to track your order. 
  • If you still didn’t receive an email with tracking information, please contact us on care@thefaceshop.in

    5. What is your return/exchange policy?

     6. How do I return my unused product?

  • If the product you have received is damaged, expired or incorrect, please contact our customer service team at care@thefaceshop.in in order to start the return process.

     7. How do I get a refund for my returned order?  

  • Once you have requested for a refund, our executive will arrange for a pickup of the returnable items. After checking the products & the issue, your refund will be processed within 7 -14 working days.  
  • Loyalty points earned for the order will get auto deducted in case of return or refund.

    8. Can I return a product I did not purchase from TheFaceShop.in?

  • As our policy, you can only return the products which you have purchased from thefaceshop.in

     9. Do you ship internationally? 

  • We currently ship in India only. 
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